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Tenacity Beats Waiting in Sales

Tenacity Beats Waiting in Sales

Posted by on May 17, 2016 in Business Development, Customer engagement, Customer Experience, Sales Training | 0 comments

Congratulations to Andy Murray who won the Rome masters beating Novak Djokovic in straight sets last weekend. In the previous 20 meetings Andy had only won 4 times, so did he expect to the win this time? Of course he did. Like every successful competitor, in sport, business and life it is self belief and tenacity that makes people successful. And so it is...

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Customer Engagement – Aren’t Your Employees Customers Also?

Customer Engagement – Aren’t Your Employees Customers Also?

Posted by on May 4, 2016 in Business Development, Continuous Improvement, Customer engagement, Customer Experience, Uncategorized | 0 comments

We all know that if we get high levels of customer engagement our businesses thrive through referrals & testimonials, so reducing our cost of sales. So why don’t all businesses treat their employees as customers? After all, your people are probably your highest cost and potentially, as your most valuable asset  they should be driving your...

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