Sales & Customer Service Open Training Programme 2016

“First you build the people. Then the people build the business”

Revised_Open_Training_2016

Book Now! to secure your place/s and take the next step to grow your business. The workshops are designed to be interactive.

Tuesday 22nd November 2016. Lincoln City FC, Sincil Bank Stadium, Lincoln, LN5 8LD  – Customer Service – How to WOW customers & increase Sales     Eventbrite - Lincoln Training: WOW your customers and keep them coming back for more!

Wednesday 23rd November 2016. Pinnacle House, 4-5 Newark Rd, Peterborough, – Customer Service – How to WOW customers & increase Sales PE1 5WS       Eventbrite - Peterborough Training: WOW your customers & keep them coming back for more!

Time? 9am for 9.30am start.  Finish 4.30pm

These 1 day modules are for businesses which want to improve the customer’s journey from their first touch onto your business through to becoming advocates who bring you more customers. Improving customer experience is fast becoming the No1 priority for business leaders throughout the developed world. It is how to make your customers feel that they are valued whenever they come into contact with your business, whether that is Sales, Customer Service, Accounts, Human Resources, Distribution or any other contact area.

The 0pen training workshops in this series have been designed so that delegates from different types of businesses can attend & complete the modules that will benefit your business and improve their skills and worth in the workplace and within your Company’s schedule.

Prices are subject to our terms and conditions and VAT at the prevailing rate. Single Delegates Book & Pay Before 5pm Friday 18th November at £125.00 + VAT per delegate – Promo Code EB1116LN (Lincoln) & Promo Code EB1116PB (Peterborough)

Open workshops are scheduled to be held at a venue near to your business allowing your delegates the opportunity to attend when convenient to your business.

Book Now! to secure your place/s and take the next step to grow your business. The course is designed to be interactive.

Customer Service/Customer Care – Retaining Customers

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Telemarketing/Telesales/Telephone Sales – Gaining Customers

Module3_Precis

Successful Face2Face Sales – Building Relationships & Trust

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Negotiation – Securing & Improving Profit

Negotiation

Full notes of the training workshops attended will be supplied plus a free 1 month aftercare service for delegates to contact with any queries arising from the training course.

Book Now! to secure your place/s and take the next step to grow your business. The course is designed to be interactive. 

Tuesday 22nd November 2016. Lincoln City FC, Sincil Bank Stadium, Lincoln, LN5 8LD  – Customer Service – How to WOW customers & increase Sales     Eventbrite - Lincoln Training: WOW your customers and keep them coming back for more!

Wednesday 23rd November 2016. Pinnacle House, 4-5 Newark Rd, Peterborough, – Customer Service – How to WOW customers & increase Sales PE1 5WS       Eventbrite - Peterborough Training: WOW your customers & keep them coming back for more!

Time? 9am for 9.30am start.  Finish 4.30pm

Prices

Prices are subject to our terms and conditions and VAT at the prevailing rate.

Each workshop has a maximum of 12 delegates and is priced at only £137.50 + VAT per delegate with discounts for extra delegates. For more than 3 delegates to attend one or more workshops please contact us Here or call 01529 413476.

Standard Rate: £137.50 + VAT Maximum 12 Delegates per workshop

Multiple Delegates: Please see individual workshop pricing or call 01529 413476 for details.

Guarantee

We know how frustrating it can be when open training courses are cancelled at the last minute so we guarantee to run any open training workshop once the first booking for that course has been booked and paid for; however we do reserve the right to change the venue within a 10 mile radius of the original venue subject to agreement with the affected companies and subject to our T&C’s.

Skills Training – In the Business Development Open Training Programme 2016 Training workshops are limited to 12 delegate places to allow maximum interaction. Book NOW to secure your place and avoid disappointment.

Prices include a full set of course notes, refreshments, incl lunch PLUS 1 month Telephone Support

 “The training was a great team exercise, helping the whole team appreciate their role in the Customer Experience” LP Nettl & Redlime    

When & Where?

Tuesday 22nd November 2016. Lincoln City FC, Sincil Bank Stadium, Lincoln, LN5 8LD  – Customer Service – How to WOW customers & increase Sales     Eventbrite - Lincoln Training: WOW your customers and keep them coming back for more!

Wednesday 23rd November 2016. Pinnacle House, 4-5 Newark Rd, Peterborough, – Customer Service – How to WOW customers & increase Sales PE1 5WS       Eventbrite - Peterborough Training: WOW your customers & keep them coming back for more!

Time? 9am for 9.30am start.  Finish 4.30pm

 

Refreshments on arrival – 9 am to 9.30 am

For businesses which would prefer these workshops to be customised and delivered in house or for any other enquiries relating to training or our business development services contact us on +44 (0) 1529 413476 or info@healdi.co.uk