On this page we will regularly publish blogs, ideas and tips which will keep you up to date on aspects relating to continuous improvement of business, people, processes & costs. Please feel free to comment and give your point of view.

Customer Engagement – Aren’t Your Employees Customers Also?

Posted by Paul on May 4, 2016

Customer Engagement – Aren’t Your Employees Customers Also?

We all know that if we get high levels of customer engagement our businesses thrive through referrals & testimonials, so reducing our cost of sales. So why don’t all businesses treat their employees as customers? After all, your people are probably your highest cost and potentially, as your most...

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Challenging the Buyer – Why Would You?

Posted by Paul on Mar 18, 2016

Challenging the Buyer – Why Would You?

Challenging the Buyer – why would you? Definition & differences of amateur buyers and professional buyers in business. How to identfy them and how to sell to them.

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It’s Time to Replace USP’s with UBP’s

Posted by Paul on Jan 20, 2016

It’s Time to Replace USP’s with UBP’s

Selling is easier when you change from USP to UBP

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Business Review – Is your business ready for 2016 and beyond?

Posted by Paul on Dec 21, 2015

Business Review – Is your business ready for 2016 and beyond?

Review your business before planning your future strategy is the message of this blog. It’s that time of year when many business owners look to the New Year to bring them the success that they live for. Expectations are high and dreams of better things to come are like...

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Hackers hold UK SME Business to Ransom

Posted by Paul on Nov 20, 2015

Hackers hold UK SME Business to Ransom

Hackers don’t just target the large businesses.

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The 10 Steps to Plan a Training Course

Posted by Paul on Oct 20, 2015

The 10 Steps to Plan a Training Course

Planning a training course has never been easier. Use our 10 easy step plan to create a Business Development course to match your requirements and grow your business.

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What do you fear for business?

Posted by Paul on Oct 19, 2015

What do you fear for business?

I was at a networking meeting the other week and our host, Mike Stokes, asked us to to share with the group what we fear most. As you would expect heights, spiders, public speaking etc were all mentioned however, when it came to my turn I decided to put...

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Cash is King! 7 Easy Steps to Improve Cash Flow

Posted by Paul on Aug 19, 2015

Cash is King! 7 Easy Steps to Improve Cash Flow

Businesses do not go bust because they lose money – they go bust because they run out of cash! We all know that cash is king in business so how is it that many SME businesses not use a proactive credit control system. Is it because they feel that...

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Valuing Suppliers Strengthens the Business Relationship

Posted by Paul on Jul 22, 2015

The subject of loyalty schemes for customers was discussed at the Grantham Business Club last evening as a tactic to make customers feel valued and obviously where they can be used to effect and increase loyalty this is a great tactic to use, especially in retail and the leisure...

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How Internal Communication Affects Customer Experience

Posted by Paul on Apr 16, 2015

  Great internal communication is essential if a business wants to give great customer experience & improve customer engagement, however like any business communication it needs to be delivered to the recipient clearly & unambiguously with no room for misinterpretation. How many times are emails sent internally and misinterpreted when...

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