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Upto 71% of Sales Leads are NOT followed up?

Upto 71% of Sales Leads are NOT followed up?

Posted by on Dec 6, 2016 in Business Development, Continuous Improvement, Customer engagement, Customer Experience, Follow Up, Lead Generation, Sales | 0 comments

In my May blog post this year I talked about how perseverance can massively increase your conversion rates from sales leads to actual sales. So in order to persevere you have to start somewhere, and that usually is when a lead is generated, whether by you or your company’s marketing activities. if you have generated the lead then more than likely you...

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Success: What does it mean for you? Week 2

Success: What does it mean for you? Week 2

Posted by on Aug 8, 2016 in Business Development, Customer engagement, Customer Experience, Sales, Sales Training, Uncategorized | 0 comments

August has already seen the start of the 2016 Olympic games and success has started with our 1st swimming  medals with a Gold & world record from Adam Peaty plus a silver from Jazz Carlin following successes in sport during June and July for the UK in the shape of Andy Murray winning Wimbledon and Chris Froome winning the Tour de France for the 3rd...

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Tenacity Beats Waiting in Sales

Tenacity Beats Waiting in Sales

Posted by on May 17, 2016 in Business Development, Customer engagement, Customer Experience, Sales Training | 0 comments

Congratulations to Andy Murray who won the Rome masters beating Novak Djokovic in straight sets last weekend. In the previous 20 meetings Andy had only won 4 times, so did he expect to the win this time? Of course he did. Like every successful competitor, in sport, business and life it is self belief and tenacity that makes people successful. And so it is...

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Customer Engagement – Aren’t Your Employees Customers Also?

Customer Engagement – Aren’t Your Employees Customers Also?

Posted by on May 4, 2016 in Business Development, Continuous Improvement, Customer engagement, Customer Experience, Uncategorized | 0 comments

We all know that if we get high levels of customer engagement our businesses thrive through referrals & testimonials, so reducing our cost of sales. So why don’t all businesses treat their employees as customers? After all, your people are probably your highest cost and potentially, as your most valuable asset  they should be driving your...

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How Internal Communication Affects Customer Experience

Posted by on Apr 16, 2015 in Continuous Improvement, Customer engagement, Customer Experience | 0 comments

  Great internal communication is essential if a business wants to give great customer experience & improve customer engagement, however like any business communication it needs to be delivered to the recipient clearly & unambiguously with no room for misinterpretation. How many times are emails sent internally and misinterpreted when it would...

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