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December – The Season of Procrastination – Version 2016

December – The Season of Procrastination – Version 2016

Posted by on Dec 8, 2016 in Business Development, Planning, Sales, Uncategorized | 0 comments

Procrastination is the Thief of Time! Version 2016 Well it actually started well before December this year, with the excuse that Brexit is causing uncertainty and in uncertain times ‘we’ll put off for today what we can until tomorrow’. However as we know ‘tomorrow never comes’ and in uncertain times there are opportunities to...

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Success: What does it mean for you? Week 2

Success: What does it mean for you? Week 2

Posted by on Aug 8, 2016 in Business Development, Customer engagement, Customer Experience, Sales, Sales Training, Uncategorized | 0 comments

August has already seen the start of the 2016 Olympic games and success has started with our 1st swimming  medals with a Gold & world record from Adam Peaty plus a silver from Jazz Carlin following successes in sport during June and July for the UK in the shape of Andy Murray winning Wimbledon and Chris Froome winning the Tour de France for the 3rd...

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Pride, Belief & Attitude – A Winning Formula

Pride, Belief & Attitude – A Winning Formula

Posted by on Jul 8, 2016 in Business Development, Continuous Improvement, Sales, Sales Training, Uncategorized | 0 comments

After Monday’s debacle of a football match – oops! My mistake it was magnificent from Iceland and congratulations to them – from England’s point of view I thought of the wasted money from loyal fans who had travelled to France in expectation that they would at least move to the next stage, less money for UK’s pubs who...

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Negative Selling – It Didn’t Work Today

Negative Selling – It Didn’t Work Today

Posted by on Jun 24, 2016 in Business Development, Continuous Improvement, Customer Experience, Sales Training, Uncategorized | 0 comments

Negative Selling has been a key tactic in REMAINS Strategy of Project FEAR during the EU Referendum campaign this year. Look where it has got them – nowhere! Fear is a very powerful emotion and can can be used as a powerful tactical tool in your sales arsenal however, it should only be used, if at all, to put emphasis on a point  when closing your...

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Voicemail – Friend or Foe to Salespeople?

Voicemail – Friend or Foe to Salespeople?

Posted by on Jun 16, 2016 in Business Development, Customer Experience, Sales Training, Uncategorized | 0 comments

Salespeople are rightly judged by the number and value of sales that they gain; to achieve this they must have a continuous supply of leads to feed into the sales pipeline for these leads to become prospects and then customers. One of the challenges in this process is to to actually talk with the buyer, and usually the first verbal contact is by phone and...

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Customer Engagement – Aren’t Your Employees Customers Also?

Customer Engagement – Aren’t Your Employees Customers Also?

Posted by on May 4, 2016 in Business Development, Continuous Improvement, Customer engagement, Customer Experience, Uncategorized | 0 comments

We all know that if we get high levels of customer engagement our businesses thrive through referrals & testimonials, so reducing our cost of sales. So why don’t all businesses treat their employees as customers? After all, your people are probably your highest cost and potentially, as your most valuable asset  they should be driving your...

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