Increase Customer Retention & Increase Sales
In this “Customer Service Training to WOW Customers & Increase Sales” course delegates will learn how to delight customers through positive communication and take them from Satisfied Customers to Ambassadors for your business, helping to reduce your sales costs and increase profit. Delegates will also learn how upselling can increase sales by over 20% using best practice techniques as well as knowing how to avoid the pitfalls of poor practice. Adding extra value to a purchase can improve customer satisfaction as well as your bottom line profits; however, if not handled correctly it can achieve exactly the opposite – a lost sale and a lost customer however if not handled correctly it can achieve exactly the opposite – a lost sale and a lost customer. Upselling is not limited to the sale of products, it is equally successful in the sale of services where moving to a higher service level can have beneficial cost values in terms of time saved or increased productivity.
To become skilled in the art of up-selling takes training, time, practice and perception resulting in benefits for your customers and your business.
This training course is also great value for account managers who want to improve their up-selling techniques as well as for all customer focused personnel.
Who Should Attend?
The course is designed for all those people who interact with customers and suppliers over the telephone from all departments including Reception, Customer Services, Accounts, Distribution, Stores, IT, Sales etc
Book Now to secure your place and reap the rewards of delivering great customer service. The course is interactive and limited to 12 delegates.
Prices are subject to our terms and conditions and VAT at the prevailing rate. Single Delegates Book & Pay Before 5pm Friday 18th November at £125.00 + VAT per delegate – Promo Code EB1116LN (Lincoln) & Promo Code EB1116PB (Peterborough)
When & Where?
Time? 9am for 9.30am start. Finish 4.30pm
Cost includes: Free Car Park, Lunch & Refreshments, Full Notes, 1 Month Support Line
Single Delegate Rate: £137.50 + VAT per delegate 2 Delegates: £125.00 + VAT per delegate 3+ Delegates: £117.50 + VAT per delegate
Maximum Number of Delegates: 12
Lincoln Tuesday 22nd November 2016 Time: 9.30 am to 4.30 pm: Customer Services – Retaining Customers
Prices are subject to our terms and conditions and VAT at the prevailing rate.
Each workshop has a maximum of 12 delegates and is priced at only £137.50 + VAT per delegate with discounts for extra delegates.
Multiple Delegates: Please see individual workshop pricing or call 01529 413476 for details.
We know how frustrating it can be when open training courses are cancelled at the last minute so we guarantee to run any open training workshop once the first booking for that course has been booked and paid for; however we do reserve the right to change the venue within a 10 mile radius of the original venue subject to agreement with the affected companies and subject to our T&C’s.
On The Day: Dress – Smart Casual: Refreshments on arrival – 9 am to 9.30 am Training starts at 9.30 am prompt
For businesses which would prefer these workshops to be customised and delivered in house or for any other enquiries relating to training or our business development services contact us on +44 (0) 1529 413476 or firstname.lastname@example.org