Hello, my name is Paul Clayton and I help SME’s and large businesses like yours to find, attract and gain new customers while boosting sales to your existing customers. Simply put My passion and beliefs are that customers must be the focus of everything that you do if you are to achieve your success, taking planned positive actions to continuously improve your people, processes, products and profits.
As Sam Walton, the founder of Walmart said “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
I share the principle that to achieve success any business needs to be customer focused, creating a positive customer experience before, during and after the sale. Without customers you haven’t got a business!
My objective is to help you to achieve your objective and increase your success by using my specialist skills:
- Business development
- People Development
- Customer Engagement
- Customer Experience
- Employee Engagement
In other words, people!
“You don’t build a business; you build people and then people build your business” Zig Ziglar
Your people are your employees, your customers, your suppliers, your stakeholders the general public, in fact, anybody who is in contact with your business can have a positive or negative impact on it.
So, what do I do and how do I do it?
As a business coach I find out what you and your business need to make you successful. We will then work together to increase the knowledge and skills needed in the business using a range of coaching, mentoring and training solutions to release time for you to work on your business, as well as in it, to create a winning culture where your business success is the natural outcome.
It all starts with a no-obligation needs analysis to identify and prioritise up to 5 areas of your business which will require your focus to increase the performance of your business and your life.
Arrange this 1st step now:
Phone 01529 413476/07770 648544
Text 07770 648544
Our consultancy & training comes with a money-back promise if you’re in any way unhappy with our service *T&Cs apply