What our customers say
“I have worked a number of times with Paul and Healdi as my personal Coach. I find he is able to provide a confidential service which enables me to boost my own performance in times of need. I would not hesitate to use him again or recommend him to others.”
“We have worked with Paul for several years now and recommend him highly as a coach and consultant. His experience and knowledge of customer service, customer experience and effective management are excellent and, having trained us in managing by exception, we can focus on the KPIs that really matter to us and cut down the time wasted on reviewing and discussing irrelevant data to zero. In an age where businesses are growing more and more aware of how unproductive meetings can be destructive and costly, Paul’s methods and software are perfect for making sure you have immediate access to what needs to be discussed and only what needs to be discussed. If you are looking for new insights into making your business more profitable, productive and self-managing I would suggest contacting Paul without hesitation.”
POP Branding Agency
"I started to work with Paul Clayton at a time when my business was experiencing significant change. Paul has worked with me and helped me to create a business growth strategy which changes the business from a single stream manufacturer to a total solution provider to the data centre market. With his help and advice, we have restructured the management team, introduced roles & responsibilities and redesigned the appraisal system to introduce a culture of continuous improvement where everyone knows what is expected of them. This meets our employees’ needs and benefits my business with improvements in productivity &quality. Significantly it allows me to move away from the day to day running of the business to develop the business into new areas."
"During a two-hour consultation, Paul encouraged me to look at Languages for Life and Interpreting for Life from a totally different angle, allowing me to have a new approach. Based on this consultation and long discussions with colleagues, we are changing our business strategy considerably. I would recommend Paul without hesitation."
Languages for Life
"As the leading independent UK manufacturer and supplier of self-propelled crop sprayers we have an ambitious growth strategy which includes taking our high-quality machines to customers around the world. To support this growth we decided, in 2017, to relocate and merge our secondary manufacturing and support operations to our existing, purpose-built site with its’ increased storage, manufacturing and office space at Woodhall Spa. This was a massive opportunity, as well as a challenge, to integrate the teams, continue to grow sales, increase productivity and improve our customers experience and loyalty. Paul Clayton was recommended to us as a business growth consultant and trainer and has extensive business experience and knowledge, which includes agriculture and chemicals, which is important to us. Paul specialises in improving skills in sales, communication and productivity, which he has used to support and assist us to develop and grow our customer focused culture, which is based on professionalism, respect for the individual, inclusiveness, personal development and team building. Paul achieved this through a series of workshops, for everyone in the business, to encourage better communication and understanding of our values and how each individual is a vital, and important player in the Househam team. Once the plan was developed Paul proceeded to help us with the its’ implementation, introducing weekly team meetings, individual appraisals, written roles & responsibilities and anonymous, quarterly employee engagement surveys to encourage employee participation and feedback. Our sales process and CRM system has also been updated by Paul including user guides and training to motivate our sales team to use the system to improve their planning to manage and keep in contact with existing customers and prospects to increase sales and customer loyalty."
Househam Sprayers Ltd
"Paul has an excellent, insightful approach to business. Clear-thinking and with huge amounts of cross-industry experience, he will add tremendous value to any project he is engaged with."
EW Group (UK) Ltd
"Thank you so much for your time today. It really helped me put a plan together, get my goals set out and most importantly not get distracted!"
Design in Motion
"Dear Paul, your session with Spiral Media last week was refreshing, inspirational and very motivating. I am very grateful for how you took time to learn about our business and presented a tailored session, relative to Spiral Media. The team were ‘buzzing’ when they got back to the office and got straight on with identifying how they can improve their current service delivery by going back to the basics – which was fantastic from an employer’s point of view. Your session is one I would like to have at regular points during the year, you can’t put a price on great customer service."
Spiral Media Ltd
"Paul passionately believes that the customer should be at the centre of everything you do in your business and has a variety of processes and training techniques that will help your people reach their full potential. He has vast experience across many sectors and a keen perception on what training and processes to apply in order to help your business to grow and thrive. If you are at a stage in your business where you feel that there is room for growth Paul will work with you to get there."
"Paul is a great believer in customer service and the right sales approach and helps your staff to understand what customers require. Andy Smith MD"
GEV Catering Spares
"The training was a great team exercise, helping the whole team appreciate their role in the Customer Experience"
Nettl of Newark & Redlime
"Paul is a knowledgeable and experienced trainer who tried to tailor each part to the trainees in this open training course."
"Paul provided two incredibly useful telemarketing training sessions. Rather than just focusing on ‘the phone call’, we covered a multitude of sales methods and he not only helped me to implement these methods but to deeply understand them too. He packed as much learning as possible into the sessions and I finished the course with a much clearer focus, better knowledge and stronger confidence."
The British Hamper Company
"Paul covered all areas and reminded us to sell with pride, making the training amusing and interesting allowing us to speak openly."
"The workshop was interactive and easy to follow so keeping it interesting and informative. Very interactive and enjoyed the team input. The presentation was very informative & interactive."
"Very impresses with the training. Paul provided excellent coaching and I would definitely recommend him to anyone looking for telephone coaching"
Paul, you have been an immense help to me throughout our mentoring sessions and beyond. The main takeaway from our time together is "Purpose, making sure that there is purpose in everything we do as a business! Filling my diary with events & meetings that have a purpose that will bring benefit to the business in an organised fashion. Your guidance on looking inward, asking ourselves, what we're great at and what we need to get better at, has empowered us to expand our knowledge base by, not just learning, but by placing people around us that can help grow the business with their strengths alongside those existing within the business. Our discussions on self-analysis, the Sales Process, route/cause analysis, plugging the "gaps" have all been reverberated throughout the team, showing where we can all contribute to being better. Thank you very much for your time and insight.
Paul mentored me for 2 years whilst I was studying at the University of Lincoln. Throughout this time, Paul gave me an insight into the working world and gave me advice on things such as interview prep, my CV and career options. Paul was great at listening to my concerns and questions and providing me with knowledge which I have taken with me into my graduate role. Paul was an excellent mentor and I would recommend him to anyone.
University of Lincoln